218 Int. J. Sport Management and Marketing, Vol. 13, Nos. 3/4, 2013 Examining emergent niche sports’ YouTube exposure through the lens of the psychological continuum model Tara Q. Mahoney* Department of Sport Management, State University of New York at Cortland, Professional Studies Building, Room 1111, P.O. Box 2000, Cortland, NY 13045-0900, USA E-mail: tara.mahoney@cortland.edu *Corresponding author Marion E. Hambrick and Per G. Svensson University of Louisville, 104 Studio Arts/HPES, Louisville, KY 40292, USA E-mail: marion.hambrick@louisville.edu E-mail: per.svensson@louisville.edu Matthew H. Zimmerman School of Physical Education, Sport, and Exercise Science, Ball State University, Health and Physical Activity Building (HP), Room 360, Muncie, IN 47306, USA E-mail: mhzimmerman@bsu.edu Abstract: The Funk and James (2001, 2006) psychological continuum model (PCM) suggests that sport consumers move from awareness and attraction to attachment and allegiance, and that most sport consumers first learn about sports via reference groups and the media. However, niche sports typically receive less media coverage than mainstream sports (Greenhalgh et al., 2011; Puchan, 2004). These sports must thus seek other avenues of promotion, including the internet and social media, to attract and retain consumers. This study explored the promotional use of online video aggregation site YouTube among five emergent niche sports – slacklining, adventure racing, longboarding, cyclocross and parkour – using the PCM as the theoretical framework. The majority of videos were categorised as awareness and attraction. The findings of this study showed the importance of online videos among niche sport organisations as a tool for providing information about their sports while building and cultivating relationships with consumers. Keywords: niche sport; social media; YouTube; psychological continuum model; PCM. Copyright © 2013 Inderscience Enterprises Ltd. Examining emergent niche sports’ YouTube exposure 219 Reference to this paper should be made as follows: Mahoney, T.Q., Hambrick, M.E., Svensson, P.G. and Zimmerman, M.H. (2013) ‘Examining emergent niche sports’ YouTube exposure through the lens of the psychological continuum model’, Int. J. Sport Management and Marketing, Vol. 13, Nos. 3/4, pp.218–238. Biographical notes: Tara Q. Mahoney is an Assistant Professor at the State University of New York at Cortland with research interests in social media and charity sport participation. Marion E. Hambrick is an Assistant Professor at the University of Louisville with research interests in social media and diffusion of innovations. Per G. Svensson is a doctoral student at the University of Louisville with research interests in sport for development and peace, and new media and technologies. Matthew H. Zimmerman is an Instructor at Ball State University with research interests in social media, specifically YouTube as a communication platform in the sport industry. This paper is a revised and expanded version of a paper entitled ‘Examining emergent niche sports YouTube exposure through the lens of the psychological continuum model’ presented at the Sixth Summit of Communication and Sport, Austin, Texas, February 2013. 1 Introduction Niche sports are described as “not mainstream or traditional and often include risk, danger or unconventional rules and/or techniques” [Bennett et al., (2002) p.175], and as a result they typically receive less media coverage and fewer sponsorship opportunities than mainstream sports (Greenhalgh et al., 2011; Puchan, 2004). Sports under the niche sports umbrella include snowboarding, skateboarding and mountain biking, and participants and spectators gravitate towards these sports because of the lifestyle element – viewing their sport participation and fandom as an important component of their lives (Puchan, 2004). The sports face steep competition from more mainstream options such as professional baseball, basketball, football and ice hockey, and often experience challenges with attracting participants, spectators, corporate sponsors and mass media (Greenhalgh et al., 2011). Turning away from traditional media outlets, some niche sport organisations view the internet as a more viable alternative (Puchan, 2004). The internet has advanced from one-way communication to the simultaneous consumption and production of user-generated content with the emergence of interactive Web 2.0 technologies (Janusz, 2009; Mellow, 2008; Walther et al., 2010) and social media platforms, blogs and wikis, which have combined to transform online communication. YouTube represents one of the many social media platforms that have emerged in recent years, and can be used for entertainment purposes and social interaction (Haridakis and Hanson, 2009; Juhasz, 2009). The site provides a free, interactive and accessible platform for individuals and 220 T.Q. Mahoney et al. organisations to view, create and share videos (Hanson et al., 2010). YouTube attracts more than one billion monthly unique users, and they watch approximately four billion hours of video content each month (YouTube, 2013). While many YouTube videos exist for entertainment purposes, the site can also be used to inform the public about a sport, organisation or event (Waters and Jones, 2011). In recent years, more sport organisations have embraced YouTube as part of their integrated marketing communication strategies (Broughton, 2012), including smaller niche sport organisations. For example, the United States Ski and Snowboard Association (USSA) created a partnership with YouTube, and launched the USSA Network YouTube channel to increase sponsorship opportunities and maximise consumer awareness of its digital content. The USSA (2012) network provides users with live event coverage, behind the scenes access to athletes and lifestyle stories, as well as news stories and highlights. The USSA entered into a sponsorship agreement with YouTube, and other national governing bodies such as USA Gymnastics and USA Wrestling have signed similar agreements (Mickle, 2012). The organisations retain a certain number of protected sponsorship categories, and split the revenues from advertisements sold by the YouTube sales team on their respective YouTube networks (Mickle, 2012). The partnership agreement contains an opportunity for the USSA to gain additional revenue from YouTube, if the channel generates significant viewership and site traffic (Maletz, 2012). YouTube represents a way to promote sports that do not enjoy significant mass media attention (Zimmerman et al., 2012), and can be utilised as a platform for individuals to learn about new sports and become more identified with sports for which they already have a connection. This increased awareness and attraction are reflected in the psychological continuum model (PCM), which is commonly used in sport management literature to identify the psychological commitment levels of spectators (e.g., Funk and James, 2001, 2006) and participants (e.g., Filo et al., 2008, 2009) to a sport, sport organisation or sporting event. The PCM can help sport organisations identify and classify the psychological connections consumers have with their sport products. This activity becomes particularly relevant for niche sport organisations that often strive to attract and retain consumers, and face steep competition from more mainstream sport options (Greenhalgh et al., 2011; Puchan, 2004). Funk and James (2001, 2006) specifically noted that the internet and reference groups play a role in an individual’s awareness of sports and influence the psychological connection the individual feels about a sport. However, researchers have yet to use the PCM in a communication context, examining the internet or reference groups through social media platforms. For this reason, the current study utilised the PCM framework to explore how niche sport organisations use YouTube videos to market their products and interact with current and potential sport consumers. 2 Niche sport organisations and YouTube Increasingly, more niche sport organisations use YouTube as a vehicle to promote their products and share connections with fans (Broughton, 2012). This activity can be examined through the PCM theoretical framework, which addresses how individuals first learn about and then consume sports (Funk, 2008; Funk and James, 2001, 2006). Examining emergent niche sports’ YouTube exposure 221 2.1 Theoretical framework The PCM framework theorises that sport consumers advance through four stages as they interact with a sport product: a awareness – express a realisation that a sport product exists b attraction – exhibit a preference for the sport product c attachment – give emotional, symbolic and functional meaning to the sport product d allegiance – express loyalty toward the sport product (Funk, 2008; Funk and James, 2001, 2006). The model represents a “hierarchical gradient in the psychological connection that individuals feel toward events/activities” in that sport consumers advance through the stages over time [Filo et al., (2009) p.362]. In the initial awareness stage, sport consumers first learn about a sport, sport organisation or sporting event – most commonly from friends, family and mass media. Consumers in the attraction stage display an interest in and psychological connection to the sport product, and are typically influenced by its benefits (e.g., entertainment, escape). The attachment stage is where the sport product takes on a stronger internal psychological meaning for the individual. Finally, in the allegiance stage, sport consumers express their most intense psychological commitment, exhibiting increased loyalty in their attitudes and behaviours toward the sport product (Funk and James, 2001). Consumers advance up the gradient as their psychological commitment to a sport becomes stronger. In addition, an individual can also move down the PCM ladder as their commitment fluctuates. Sport organisations ultimately aim to foster allegiance among consumers (Funk and James, 2001). Previous researchers used the PCM in the context of passive (e.g., Funk et al., 2009; Funk et al., 2006) and active (e.g., Filo et al., 2008, 2009, 2011; Funk et al., 2007) sport participants. In terms of passive participation, Funk et al. (2006) examined spectator attendance patterns for a niche sport league – the Japan Professional Soccer League (J. League) – and found external factors (i.e., National Sport Lottery, hosting the World Cup) had significant influences on moving individuals from the awareness to the attraction stage. The researchers found that many individuals first became aware of the J. League through the heightened media attention around Japan hosting the World Cup in 2002. This heightened awareness influenced spectator attendance rates and attraction to watch other J. League events in the future. The researchers also noted that sport marketers and managers should promote those external factors in order to see greater success in gaining behavioural loyalty with consumers (Funk et al., 2006). Filo et al. (2008) also utilised the PCM when examining niche sports; however, they focused on active participation, mainly in charity cycling events. The researchers found that the motives to participate in the sport and contribute to the charity influenced event attraction, and the individual’s interest in contributing to a charity primarily influenced the attachment phase (Filo et al., 2008). The PCM framework suggests watching, participating and engaging in sport-related consumption behaviours progress along a continuum (Funk et al., 2009). Additionally, “research indicates that reference groups and mass media are important socialising agents that influence awareness and sport consumption related activities through a social learning process” [Funk (2008) p.92]. Reference groups refer to family, friends, work, internet, celebrities, experts or anyone 222 T.Q. Mahoney et al. that may provide information or awareness about sport objects (e.g., sport, team, and event). In the absence of mainstream media attention, which many niche sports lack, reference groups may serve as a prime avenue for individuals to learn about sports and recreational activities. Social media has enhanced the interconnectedness of individuals and expanded the role of reference groups as socialisation agents, potentially influencing individuals’ awareness and commitment levels (Funk, 2008; Funk and James, 2001, 2006). 2.2 Niche sport organisations Niche sports are important to fans – both participants and spectators – that view the sports as an essential part of their daily lives (Miloch and Lambrecht, 2006; Puchan, 2004). Related niche sport organisations can use the PCM framework to better understand sport consumers, and help them advance through the stages towards allegiance. Researchers have studied niche sports in a variety of contexts. Greenhalgh et al. (2011) examined Minor League Baseball, Women’s National Basketball Association, Arena Football League and Major League Soccer (MLS), comparing the four sport organisations to the National Football League. The study identified attributes distinguishing niche sports from their more mainstream counterparts. Accessibility, or the ability to watch and access information about the sport, represented a major factor attracting sports fans to niche sports. The researchers concluded that niche sport organisations should create more open environments where fans can interact with the athletes and organisations, in ways not commonly found among more mainstream sports. Niche sport organisations can promote this accessibility to attract and retain sport consumers, thereby expanding the sport’s fan base and promoting related consumption behaviours. Increasing audience sizes benefits niche sport organisations and their corporate sponsors. Bennett et al. (2002) hypothesised a positive connection between a sport consumer’s familiarity with a sport and related consumption behaviours, and the researchers measured the effectiveness of sponsorships featured during niche sporting events such as ESPN’s Winter and Summer X Games. Spectators correctly identified sponsors such as Mountain Dew and ESPN, and said they would purchase an event sponsor’s products (Bennett et al., 2002). Miloch and Lambrecht (2006) also assessed corporate sponsorship awareness at a niche sporting event, and found that half of the participants, spectators and volunteers recalled at least one sponsor. They were more likely to purchase a sponsored product as a way to express their appreciation for the event sponsors. Niche sport organisations can benefit from exposing potential and current viewers to their sports, and this exposure can lead to positive sentiments and purchasing behaviours (Bennett et al., 2002; Miloch and Lambrecht, 2006). Niche sport organisations can establish and strengthen connections with fans by increasing accessibility, and researchers have proposed that offering more information and content via social media platforms can help achieve this objective (Greenhalgh et al., 2011; Puchan, 2004). Despite receiving limited coverage in mainstream media outlets, niche sports can use these platforms to connect with fans and build communities around their sports. “The internet is a medium that fits the overall ethos of a ‘lifestyle sport’ and underlines its niche and cult nature” [Puchan, (2004) p.176]. YouTube and other platforms can create a community for fans who embrace niche sports and the accompanying lifestyles, and the platforms offer a unique opportunity for sport Examining emergent niche sports’ YouTube exposure 223 organisations to reach their consumers in a cost-effective manner. Their interactive nature could help niche sport organisations form a community of participants and spectators around a given sport, potentially increasing awareness of the sport itself (Puchan, 2004; Zimmerman et al., 2012). Social media platforms such as YouTube are increasingly used by sport organisations to complement more traditional forms of marketing and communication channels. Previous sport-related research examined the role of blogs (Dittmore et al., 2008; Sanderson, 2010), Twitter (Hambrick et al., 2010; Pegoraro, 2010) and Facebook (Wallace et al., 2011; Waters et al., 2010) in the sport industry. Far fewer studies, however, have analysed YouTube (Zimmerman et al., 2012). 2.3 YouTube and niche sports From its beginnings in 2005, YouTube attracted millions of viewers in its first year as an online outlet to share videos. YouTube is now an entertainment destination for users all over the world (Breen, 2007), attracting over one billion unique users each month in 2013 (YouTube, 2013). Besides entertainment, YouTube offers informative content, including how-to videos on topics as wide-ranging as cooking and skateboarding (Chau, 2010). YouTube records and analyses the number of views and comments each video receives, and sorts videos for the average user according to popularity (i.e., high numbers of views and comments) (Chau, 2010). The social media platform’s international reach and ease of use led one researcher to refer to this site as ‘NicheTube’, where the medium’s sheer size creates a place for every type of content imaginable (Juhasz, 2009). YouTube allows users to subscribe to other users’ content, as well as create an individual profile that tracks videos viewed and suggests potential content of interest (Chau, 2010). YouTube’s comment sections, as well as ‘like’ and ‘dislike’ buttons, create an opportunity for users to interact with the posted content, and with each other (Walther et al., 2010). The YouTube platform is user friendly, making it easy for individuals to both upload their own videos and view others’ contributions to the platform (Breen, 2007). In addition to uploading and viewing content through YouTube, individuals have the ability to interact with one another through the comment sections of each video, and share the videos through other social media platforms such as Facebook or Twitter (Haridakis and Hanson, 2009). Many videos exist for entertainment purposes; however, the site can also be used to inform the public regarding an organisation or event. As such, YouTube may represent a communication opportunity for niche sport organisations that do not enjoy a significant amount of mainstream coverage (Zimmerman et al., 2012). Demonstrating the ubiquitousness of the platform, YouTube has also been used in attempts to employ social marketing. For example, Richardson et al. (2011) examined smoking cessation videos on YouTube and categorised videos based on producer (i.e., who created the videos) and premise (i.e., primary message of each video). The researchers identified the majority of the videos as commercially produced (62%) and the remainder as personally produced (38%). Commercially produced videos were those created by an organisation, whereas personally produced videos were created by individuals. In addition, the researchers found a wide range of premise categories, including anti-smoking messages, advertisements for products to help people quit smoking, personal experiences with quitting smoking and advice on how to quit smoking. They also noted the difference between the premise categories of commercially produced 224 T.Q. Mahoney et al. and personally produced videos. They found commercially produced videos to distribute information about the negative health effects of smoking and promote products to quit smoking. Personally produced videos, however, focused on personal experiences with quitting smoking and advice for others going through the process. Their study demonstrated the range of possibilities for YouTube content. The opportunity for organisations to leverage YouTube for both media consumption and production has made the site popular among its users. The combination of media creation and social networking makes YouTube ideal for a younger generation of consumers (Chau, 2010). YouTube’s presence in mainstream society – and as a medium perceived to be favoured by younger online users – was exemplified when the site was utilised as an official component of candidate debates during the 2008 US presidential election (McKinney and Rill, 2009). Cable News Network (CNN) moderated a pair of events during which user-submitted videos featured questions for individuals seeking the Democratic and Republican nominations. The YouTube debates allowed citizens to ask questions and become more involved in the political process, as opposed to the previous model of watching a journalist ask candidates questions (Stromer-Galley and Bryant, 2011). The 2008 campaign was the first to feel the effects of social media, with interested parties learning more about candidates and issues through the use of sites including Facebook, MySpace and YouTube (Hanson et al., 2010). Despite its popularity and range of uses, to date only one study has examined YouTube usage in a sport context. Zimmerman et al. (2012) explored MLS’s use of YouTube videos to provide fans with content featuring the league, teams and athletes. Most of the published videos focused on game highlights from around the league as well as individual player and team footage. Popular players such as David Beckham received more coverage along with teams such as the Los Angeles Galaxy and Chicago Fire. The authors asserted that the focus on popular players and teams represented a positive agenda, and supported the league’s use of YouTube videos to provide content about the organisation, teams and players in an efficient and low-cost format. The current study examined niche sports and their use of YouTube through the PCM theoretical framework. The purpose of this study was to explore how niche sport organisations use YouTube videos to market their products and interact with current and potential sport consumers. More specifically, this study explored how the four PCM stages – awareness, attraction, attachment and allegiance – were reflected in YouTube videos depicting emergent niche sports. The study addressed the following research questions: RQ1 Who creates the emergent niche sport YouTube videos? RQ2 What is the primary message of the emergent niche sport videos? RQ3 What are the similarities and differences in PCM stages represented among the five emergent niche sport videos? 3 Method The study used content analysis to explore niche sport YouTube videos, similar to the method used by Zimmerman et al. (2012) to assess MLS videos. Other sport-related social media studies have used content analysis to examine how sport organisations use Examining emergent niche sports’ YouTube exposure 225 Facebook (Wallace et al., 2011; Waters et al., 2010) and Twitter (Hambrick et al., 2010; Pegoraro, 2010) to connect with consumers. This exploratory study used content analysis to learn more about niche sports and how they use YouTube videos to promote their products. 3.1 Sample Niche sports often involve non-traditional rules and techniques (Bennett et al., 2002), and sports such as rock climbing, triathlon, skateboarding, cycling and gymnastics represent prevalent niche sports. This study further delineated niche sports to examine emergent sports, which we defined as a subset, or offset, of an existing niche sport. The researchers examined five emergent niche sports – slacklining, adventure racing, longboarding, cyclocross and parkour – and their respective YouTube videos. The five emergent sports represent a ‘niche-of-a-niche sport’, and as such may face even greater challenges raising awareness about and attracting spectators and participants to their sports. Descriptions of the sports examined are found below. Slacklining emerged from the sport of rock climbing, and involves balancing, walking or performing tricks on flat climbing webbing (Longman, 2012). The webbing is attached between two trees or other stationary objects, and can be suspended anywhere from a few feet to over a hundred feet above ground. Adventure racing is similar to triathlon, in that athletes participate in a combination of sports such as mountain biking, orienteering, canoeing and hiking (Kaplan, 2011). Emphasis is often placed on teamwork as athletes form groups and compete in a diverse selection of events. Longboarding evolved from skateboarding; the primary difference between the two sports is equipment, where longboards are wider and longer than traditional skateboards (Higgins, 2010). Some participants use them for transportation, while others participate in downhill and slalom competitions. Cyclocross is an offshoot of cycling, and is frequently described as ‘steeplechase on bikes’ (Barry, 2008). The sport requires cyclists to ride and run with their bikes, while navigating obstacles on off-road terrain. Finally, parkour is a form of gymnastics, where athletes run, jump and tumble – using outdoor elements such as stairs, railings and other obstacles to perform a variety of tricks. 3.2 Data collection The researchers examined the top 50 most relevant videos featured on YouTube for each of the five sports, for a total of 250 videos. Zimmerman et al. (2012) used a similar sized sample in their study of YouTube videos. YouTube users can explore the vast array of videos through a search function, which automatically sorts videos by relevance (Sahlin and Botello, 2011). While a wide variety of videos may exist for each sport, the top 50 videos for each sport selected for the sample would also be the first videos an average YouTube user would see. These videos would reflect what YouTube deemed most relevant for someone interested in videos about a particular sport. The search terms ‘slacklining’, ‘adventure racing’, ‘longboarding’, ‘cyclocross’, and ‘parkour’ were used to gather the top videos for each sport. After compiling the sample videos, the researchers conducted a pilot study with 20% of the videos (i.e., 10 randomly selected videos from each sport, for 50 total videos) to assess the codebook’s effectiveness and increase inter-rater reliability in the full sample. The researchers noted that some videos could 226 T.Q. Mahoney et al. have been classified into more than one category; however, they chose to categorise the videos based on their primary message, rather than focusing on potential secondary or tertiary messages. The four researchers reached 91.5% agreement, and discussed their differences until they achieved 100% agreement. They also updated the codebook based on their discussions, and the revised codebook was used for the subsequent study. 3.3 Data analysis The four researchers independently coded the complete sample of 250 videos, including the videos used in the pilot study. The videos were coded based on three criteria: a producer (Richardson et al., 2011) b premise (Hanson et al., 2011; Simonsen, 2011; Zimmerman et al., 2012) c PCM stage (Funk and James, 2001). The producer category pertained to the source of the video, either official (e.g., corporations, governing bodies, sanctioned events) or unofficial (i.e., individuals, amateurs, enthusiasts). The premise category examined the content of the video as instructional (i.e., how-to videos, informational videos), promotional (i.e., event, equipment, organisations/association), entertainment (i.e., showcasing the sport, bloopers) and other (i.e., videos that did not fit into the prior categories). The researchers also coded the videos as they related to the PCM stages – awareness (realisation that a sport exists), attraction (preference for the sport), attachment (emotional, symbolic and functional meaning of the sport) and allegiance (loyalty to the sport). As previously mentioned, awareness is the lowest level of the PCM framework and is the stage at which individuals first acknowledge the existence of a sport, team, event or recreational activity (Funk, 2008; Funk and James, 2001, 2006). Videos classified as awareness introduce viewers to the sport by highlighting the nature of the sport and showcasing the skills of athletes participating in the sport. These videos provide individuals with a basic understanding of the sport object. Moving up the hierarchical gradient past awareness, the attraction stage represents an individual’s increased connection to and preference for a sport (Funk, 2008; Funk and James, 2001, 2006). Individuals in the attraction stage show an interest in and liking to the sport, and typically seek more information about the sport and subculture in order to determine if the activity will fulfil their needs (e.g., exercise, socialisation, entertainment). Attraction stage videos target viewers who know the sport exists and seek out videos that provide more information about the opportunities and benefits of the sport. These videos may show viewers how to set up their equipment or review the logistics for participating in a specific event. One step past attraction on the continuum is attachment. Within this stage, individuals exhibit a psychological connection, and place greater meaning on their affiliation to the sport, whether as a spectator or participant (Funk, 2008; Funk and James, 2001, 2006). Attachment stage videos tailor their messages to viewers who are already interested and actively participate in a sport. These videos may demonstrate the features of new equipment, or provide specific training tips and techniques for athletes of that particular niche sport. The fourth and highest stage on the PCM is allegiance, or loyalty to the sport. Examining emergent niche sports’ YouTube exposure 227 Individuals in this stage feel as though the sport is a part of who they are (Funk, 2008; Funk and James, 2001, 2006). They are persistent in their spectatorship and/or participation, and even let their connection with the sport guide their thinking and decision-making behaviours. Allegiance stage videos target viewers who have a strong psychological connection to a sport, and may include full-length coverage of related sporting events most likely not broadcast via mainstream media outlets. The researchers used Cohen’s kappa statistic in SPSS 20.0 to analyse intercoder reliability for each of the coding mechanisms. The kappa values were as follows: 0.814 for producer, 0.906 for premise, and 0.827 for PCM stages. Kappa values greater than 0.80 are deemed “acceptable in most situations” [Lombard et al., (2002), p.600], and the minimum values were achieved across the three variables. For the remaining differences, the researchers discussed their individual coding until 100% agreement was reached. Finally, the researchers completed a statistical analysis of the data using chi-square analysis to assess the significance between frequencies in the three main variables (i.e., producer, premise and PCM stage). Cross-tabulation chi-square tests were also used to assess potential differences in usage among the five niche sports. These tests are regularly used with frequency data, and allow researchers to determine if there are significant differences between observed and expected frequencies (Shavelson, 1996). Additionally, the researchers examined descriptive statistics to further analyse the data and gain a better understanding of where the significant differences existed. 4 Results 4.1 RQ1: who creates the emergent niche sport YouTube videos? The researchers employed a cross-tabulation comparing producer categories, as well as producer categories in relation to sport, premise and PCM stage. Chi-square results were significant at the 0.05 level for all variables (p < 0.05). These included categories of producer (i.e., official and unofficial) (χ2 = 18.50, df = 1, p < 0.001), sport (χ2 = 28.23, df = 4, p < 0.001), premise (χ2 = 21.44, df = 7, p < 0.01) and PCM stage (χ2 = 9.27, df = 3, p < 0.05). Further examination of the frequencies aided the researchers to gain a better understanding of where the significance existed. The descriptive statistics revealed 159 videos (64%) originated from an official source, whereas only 91 videos (36%) were produced by unofficial sources (Table 1). The researchers also identified differences across the sports (Table 2). Longboarding had the most videos produced from an official source with 90% (n = 45) and only 10% from unofficial sources (n = 5). Adventure racing also had the majority of its videos from official sources with 74% (n = 37) categorised as official and 26% (n = 13) videos categorised as unofficial. Slacklining, cyclocross and parkour had a more even distribution of videos from official and unofficial sources. Slacklining had 56% (n = 28) of the videos produced by official sources and 44% (n = 22) from unofficial sources. Similarly, cyclocross had 52% (n = 26) official videos and 48% (n = 24) unofficial videos. Parkour was the only sport with more unofficial videos (54%, n = 27) than official videos (46%, n = 23). 35 2 0 Attachment Allegiance Other 13 0 0 Bloopers Attraction 3 1 Organisation Best-of/docu 1 Equipment 9 34 Informational Event 2 Awareness PCM stage Entertainment Promotional Instructional How-to 13 Unofficial Premise 37 Official Producer 8 6 26 10 0 0 5 0 6 26 7 6 24 26 Cyclocross 2 4 9 35 1 0 37 1 4 2 2 3 5 45 Longboarding 3 1 13 33 4 2 27 3 0 1 1 12 27 23 Parkour 0 0 10 40 0 1 26 0 1 12 4 6 22 28 Slacklining 13 13 93 131 5 3 98 5 12 75 23 29 91 159 Total 5 101 92 52 Subtotal Table 1 Adventure racing 228 T.Q. Mahoney et al. Categorisation of videos by number 70% 4% 0% Attachment Allegiance 0% Other 26% 0% Bloopers Attraction 6% 2% Organisation Best-of/docu 2% Equipment 18% 68% Informational Event 4% Awareness PCM stage Entertainment Promotional Instructional How-to Unofficial Premise 74% 26% Official Adventure racing 16% 12% 52% 20% 0% 0% 10% 0% 12% 52% 14% 12% 48% 52% Cyclocross 4% 8% 18% 70% 2% 0% 74% 2% 8% 4% 4% 6% 10% 90% Longboarding 6% 2% 26% 66% 8% 4% 54% 6% 0% 2% 2% 24% 54% 46% Parkour 0% 0% 20% 80% 0% 2% 52% 0% 2% 24% 8% 12% 44% 56% Slacklining 5% 5% 37% 52% 2% 1% 39% 2% 5% 30% 9% 12% 36% 64% Total 2% 40% 37% 21% Subtotal Table 2 Producer Examining emergent niche sports’ YouTube exposure 229 Categorisation of videos by percentage 230 T.Q. Mahoney et al. 4.2 RQ2: what is the primary message of the emergent niche sport videos? Similar to the statistical methods used in research question number one, the researchers examined potential significant differences in premise categories and those categories in relation to producers, sports and stages of the PCM through cross-tabulation. Results of the chi-square analysis revealed significant differences at the 0.01 level for all variables (p < 0.01). These included categories of premise (e.g., instructional, promotional) (χ2 = 287.66, df = 7, p < 0.001), producer (χ2 = 21.44, df = 4, p < 0.01), sports (χ2 = 156.47, df = 28, p < 0.001) and PCM stage (χ2 = 205.13, df = 21, p < 0.001). Further analysis of frequencies revealed entertainment was the most prevalent category with 101 videos (40%). Best-of and documentary videos represented the vast majority of videos in this category (n = 98) with a much smaller group of blooper videos (n = 3). Promotional was the next most common category with 92 videos (37%). The majority of these videos featured events (n = 75) as opposed to equipment (n = 12) and organisations/associations (n = 5). Instructional was the least frequently occurring category with 52 videos (21%). A relatively even split was found between how-to videos (n = 29) and informational videos (n = 23). The other category contained five videos (2%). The premise of the videos differed among the sports. Longboarding was heavily dominated by entertainment videos (74%, n = 37), followed by promotional (14%, n = 7), instructional (10%, n = 5) and other (2%, n = 1). The majority of the parkour videos were classified as entertainment (58%, n = 29); however, this sport also had instructional videos (26%, n = 13). The remaining videos were split evenly between promotional and other (8%, n = 4). Slacklining had a large percentage of entertainment videos (54%, n = 27). The remaining videos were more evenly distributed between promotional (26%, n = 13) and instructional (20%; n = 10). Whereas the majority of longboarding, parkour and slacklining videos had an entertainment premise, promotional was the primary premise found in the adventure racing and cyclocross videos. Adventure racing had mostly promotional videos (72%, n = 36) and a much smaller number of instructional (22%, n = 11) and entertainment videos (6%, n = 3). Similarly, cyclocross had a large percentage of promotional videos (64%, n = 32) compared to its instructional (26%, n = 13) and entertainment videos (10%, n = 5). 4.3 RQ3: what are the similarities and differences in PCM stages represented among the five emergent niche sport videos? The researchers also examined statistically significant differences between stages of the PCM, and the relation to producer, sport, and premise through cross-tabulation. Results of the chi-square analysis revealed significant differences at the 0.05 level for all variables (p < 0.05). These included stages of the PCM (i.e., awareness, attraction, attachment, allegiance) (χ2 = 168.37, df = 3, p < 0.001), producer (χ2 = 9.27, df = 3, p < 0.05), sport (χ2 = 82.22, df = 12, p < 0.001) and premise (χ2 = 205.13, df = 21, p < 0.001). Coding for the PCM stages yielded 131 awareness videos (52%) and 93 attraction videos (37%), with far fewer categorised as attachment or allegiance (26 videos, 10%). The stages of the PCM were also different according to sport. Slacklining videos were primarily classified in the awareness phase of the PCM (80%, n = 40), with the remaining videos classified as attraction (20%, n = 10). Longboarding shared similar results with a Examining emergent niche sports’ YouTube exposure 231 large percentage of awareness videos (70%, n = 35), and a much smaller percentage of attraction (18%, n = 9), attachment (8%, n = 4) and allegiance videos (4%, n = 2). Similarly, parkour had primarily awareness videos (66%, n = 33) along with attraction (26%, n = 13), attachment (2%, n = 1) and allegiance (6%, n = 3). The sports of adventure racing and cyclocross were mostly classified in the attraction phase. Adventure racing had mostly attraction videos (70%, n = 35) versus awareness (26%, n = 13) and attachment (4%, n = 2). Cyclocross had the most evenly distributed results across the four categories with awareness (20%, n = 10), attraction (52%, n = 26), attachment (12%, n = 6) and allegiance (16%, n = 8). Similar to the results of the premise of videos, the sports of longboarding, parkour and slacklining were aligned together, and adventure racing and cyclocross shared similar results. 5 Discussion Social media platforms provide a unique way for sport organisations to directly reach their customers worldwide through an interactive platform (Broughton, 2012; Waters and Jones, 2012; Zimmerman et al., 2012). One of this study’s major findings is the prevalence of videos produced by official sources (i.e., sport corporations, manufacturers and event organisers). The frequency of such videos shows the importance sport organisations place on using YouTube as a communication platform. Although industry analysts have noted the underutilisation of sport organisations leveraging YouTube to develop relationships with fans (Madkour, 2012), the findings from this study show otherwise. The results provide evidence of five niche sports and their related sport organisations using YouTube to reach and expand their fan base, while promoting their products. Niche sports often receive limited attention and coverage from mass media outlets (Puchan, 2004), and the organisations must find ways to differentiate and promote their sponsorship, marketing and integrated communication strategies to manage media, cost and time restraints (Greenhalgh et al., 2011). As a free and ubiquitous social media platform, YouTube represents a cost-effective and meaningful way for niche sport organisations to circumvent these restrictions. In examining the premise category, the findings revealed the prevalence of entertainment and promotional videos. As commonly seen in previous YouTube studies (Hanson et al., 2011; Simonsen, 2011), many of the niche sport videos analysed in this study were entertainment-based, including highlight films and documentaries about the five sports. Beyond entertainment, the large number of promotional videos reflects an opportunity for sport organisations to market their products and events. Emerging niche sports in particular may find YouTube to be an effective non-traditional communication platform to reach consumers and provide them with information about the sport organisation itself, newly released products and upcoming events. Previous research found increased accessibility and interaction between niche sport organisations and their consumers could enhance sport consumption (Greenhalgh et al., 2011). Social media platforms represent an ideal opportunity for niche sport organisations to disseminate information (Richardson et al., 2011; Waters and Jones, 2011) and increase exposure (Bennett et al., 2002; Miloch and Lambrecht, 2006). Providing consumers additional information through creative videos may aid in developing deeper relationships, encouraging attachment to the sport and movement up the PCM. 232 T.Q. Mahoney et al. Finally, in relation to the PCM framework, a large percentage of the videos were categorised as awareness, the stage when individuals are first exposed to the sport (Funk and James, 2001). These results are consistent with Zimmerman et al. (2012), in that they provide evidence that YouTube may be an efficient and effective platform for sport organisations to promote events and increase awareness about their sports. Funk (2008) noted that mass media and reference groups primarily influence the social learning process and awareness of sport objects. Given the lack of mass media attention niche sports receive (Greenhalgh et al., 2011; Puchan, 2004), organisations should focus on the latter. Reference groups include family, work, friends, internet, celebrities and experts (Funk, 2008). The interaction of reference groups through social media platforms, as well as the internet itself, could provide individuals the opportunity for sport consumption related activities. These platforms provide sport organisations an avenue to share videos and other content with current and potential fans, while increasing and enhancing awareness about their sport products. YouTube provides an opportunity for organisations to not only raise awareness about their sports, but also increase the level of commitment among those already attracted to the sport. The niche sport organisations in this study frequently used promotional videos, which could attract participants to their events. At the same time, highlight videos featuring professionals using the sport specific products could reach consumers more attached to the sport. Additionally, sport organisations could use YouTube to show full-length events that are rarely broadcast via mainstream media, which could help niche sport organisations target attached or allegiant fans that want to consume more of the sport but face limited media options. Overall, YouTube may provide an effective means for these sport organisations to reach new consumers and increase the bonds with existing consumers. 5.1 Theoretical implications From a theoretical perspective, this study was the first to use the PCM in a communication context. The PCM has previously been used to identify the psychological commitment of spectators (e.g., Funk et al., 2006, 2009) and participants (e.g., Filo et al., 2008, 2009), yet to date no other study has used the framework in communications research. Funk and James (2001) identified media as one of the main influences of an individual’s exposure to a sport – particularly in the initial awareness stage. The current study extended the use of the PCM to identify the levels of psychological commitment reflected in YouTube videos – and how niche sport organisations can target fans in the various psychological commitment stages through different videos. Niche sport organisations typically do not have the opportunity to leverage mainstream media outlets to engage current and new fans, and YouTube videos can help these organisations increase their reach. The social media platform provides opportunities for organisations to not only build content, but also connect with target markets through specific content delivery. As the goal of niche sport organisations is to develop allegiance among consumers, the interactive nature of YouTube can help move consumers up the PCM gradient from the awareness stage toward allegiance. Additionally, the results of this study confirm previous findings that the majority of videos posted were officially produced (Richardson et al., 2011). YouTube provides a cost-effective and efficient platform to disseminate information (Waters and Jones, 2011), market programmes and events (Greenhalgh et al., 2011) as well as promote Examining emergent niche sports’ YouTube exposure 233 products of an organisation (Zimmerman et al., 2012). The prevalence of officially produced videos also highlights that niche sport organisations recognise the power of social media to reach their consumers. Previous niche sport researchers hypothesised that the internet (Puchan, 2004) and various social media platforms (Greenhalgh et al., 2011) could provide an avenue to build relationships with consumers, and the results of this study confirm that notion. Niche sports such as longboarding contained 90% officially produced videos. Longboard manufacturers such as Orangatang and original utilised YouTube as a medium to not only promote their products but raise awareness and attraction to the sport itself. Some niche sport organisations have embraced video platforms such as YouTube, and leveraged content to build relationships with customers and increase awareness of their sport. In conjunction with this use, YouTube has witnessed a marked shift in produced content. The social media platform originated as a place for individuals to post videos, mostly for entertainment purposes. As the site reached greater popularity levels, organisations began to recognise the opportunity to provide videos and reach their customers in a different way. 5.2 Practical implications Although industry analysts have noted that many sport entities have yet to effectively harness the power of YouTube (Madkour, 2012), other organisations have seen success. Niche sport sponsor and energy drink manufacturer Red Bull is one such company (Madkour, 2012). In 2012, Red Bull invested $65 million into a special event, Red Bull Stratos. The company’s marketing strategy emphasises pushing physical limits. The event featured Red Bull-sponsored athlete Felix Baumgartner, who became the first person to break the sound barrier, freefalling from 128,100 feet above Earth and travelling at 834 miles per hour (Red Bull Stratos, 2012). Red Bull staged the event, produced the content and distributed it through various media channels, including a live broadcast on YouTube (Red Bull Invests, 2012). The event’s YouTube channel recorded more than 340 million views in the hours prior to the jump with eight million concurrent live streams as the event unfolded. Prior to the Stratos mission, the highest number of simultaneous YouTube views recorded was 500,000, which occurred during the 2012 Summer Olympic Games in London. Red Bull capitalised on a trend that emerged in social networks over the past decade (‘Red Bull invests $65 million on space jump as more than 8 million watch on YouTube’, 2012). Similarly, the National Lacrosse League (NLL) will broadcast its entire 2013 season on YouTube in order to showcase the sport to an international audience and grow the fan base (NLL.com, 2012). The social media platform will provide access to otherwise unseen games for fans around the world, while potentially developing relationships with new sport consumers. Other sports organisations, including the ones featured in this study, have used YouTube as a mechanism to reach and attract consumers. Yet even with these documented successes, many managers still struggle with fully accepting social media due to the lack of control they have over the message (Bernoff and Li, 2008). YouTube may represent one way for organisations to produce and disseminate content, thereby better controlling the message. In line with officially produced content, YouTube provides a vehicle for niche sport organisations to promote their equipment, event or organisation without using traditional advertisements. Many of 234 T.Q. Mahoney et al. the highlight films in this study featured professional athletes showcasing their skills in the sport. The primary premise of the video was to highlight the talents of the professional; however, many of the officially produced videos also featured the newest equipment. In this way, organisations can promote their sport and equipment without using traditional advertisements, which many consumers view sceptically (Bernoff and Li, 2008). Niche sport organisations can also use YouTube to strengthen the community around their sports. By their nature, many niche sports breed a sense of community (Puchan, 2004). Since the media coverage, sponsorship opportunities and sometimes the sports themselves are less mainstream than traditional sports, many niche sport participants and spectators seek out alternative ways to build community and receive content through other outlets. YouTube can provide a space for individuals with similar interests to interact and form virtual communities – and a place where niche sport organisations can facilitate this conversation. Puchan (2004) noted that the internet was particularly important for fans of niche sports to interact. Related sport organisations can create YouTube channels and videos, and then encourage fans to watch and comment on the videos. Some manufacturers in this study participated in the discussion unfolding around their videos via each video’s comment section. Users posted questions, and the video producers responded with feedback, advice and other comments. This interaction allows organisations to develop stronger connections with consumers – and perhaps encourage them to move up the PCM hierarchy as they embrace the sport and related products. Additionally, sport managers should highlight the unique content provided to users through YouTube videos and channels. Social media platforms provide users with unprecedented access to the sport organisations and athletes they admire (Hambrick et al., 2010). YouTube provides a vehicle to leverage behind the scenes access and information not typically covered through traditional media. The study provided examples of creative YouTube uses. Sport managers are encouraged to regularly visit YouTube to view organisational best practices (and potentially practices to avoid) as they develop and promote their own content. 6 Limitations and future research This study is not without limitations. First, the generalisability of the results may be limited. This study examined the use of YouTube among five emergent niche sports. Although there were common themes found among the videos and across the sports, a further examination of other niche and mainstream sports could provide beneficial information to sport managers. Second, some of the videos could be classified into one or more of the premise or PCM stages depending on the type of user viewing the video. Future research could survey participants based on their prior knowledge and stage of the PCM with the sport as well as their reaction to the videos. Third, the study only examined niche sport content featured on YouTube. Social media options continue to grow, and other outlets such as Pinterest, Instagram and Vine may represent suitable platforms for future studies. Examining emergent niche sports’ YouTube exposure 7 235 Conclusions The emergence of Web 2.0 technologies has transformed online communication. The popularity and interactive nature of online communities such as YouTube provide cost-effective opportunities for niche sport organisations to attract and retain consumers. YouTube combines media with social networking, and provides organisations with a greater degree of control over their messages compared to more traditional media outlets. These social media platforms provide unique opportunities for organisations to engage in interactive communication with consumers. The findings of this study highlight the increasingly popular use of online videos as a tool for communication by niche sport organisations. Although many longboarding, parkour, and slacklining videos were categorised as primarily entertainment, the researchers found a considerable amount of promotional videos among other emergent niche sports, specifically adventure racing and cyclocross. These findings show the importance of examining not only differences between niche and mainstream sports, but also potential differences between different types of niche and emergent niche sports. This was also the first study to apply the PCM to a sport communication context. Overall, the majority of emergent niche sport videos were categorised as awareness, which supported previous research suggesting the potential of YouTube as a tool for promoting niche sports. In addition, a substantial amount of videos were also found to correspond with the attraction stage, especially in adventure racing and cyclocross, indicating online video platforms may provide opportunities to move consumers along the levels of the PCM. The findings of this study highlight the potential role of YouTube as a cost-effective tool for niche sport organisations to attract and retain consumers, primarily through increased awareness and attraction. Further studies are needed to develop a deeper understanding of how niche sport organisations should use YouTube for online communication. 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